Right of withdrawal and returns

You have the right to cancel your order up to 14 days after receipt without giving any reason. After cancellation you have another 14 days to return your product. You will then be credited with the full order amount including shipping costs. Only the costs for returning from your home to the webshop will be yours. If you make use of your right of withdrawal, the product will be returned to the entrepreneur with all accessories supplied and - if reasonably possible - in its original condition and packaging.

To make use of this right, please contact us at info@reptilespecials.com. You can also fill in the withdrawal form and send it with your return. We will then refund the order amount within 14 days after registration of your return, provided that the product has been returned in good order.

If the product is damaged or the packaging is damaged more than necessary to try the product, we can pass on this depreciation of the product to you. So treat the product with care and make sure that it is properly packed for return.

Click here to view the withdrawal form.

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